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Shipping & payment conditions

Shipping conditions


Shipping within Germany

Shipping method: Shipping within Germany is via DHL.

Shipping costs: Free shipping for orders over €39.00. A shipping fee of €3.95 applies for orders below this amount.

Shipping process: All orders are shipped from our own warehouse in Northern Germany. Each order includes a personalized Happy & Pretty postcard and 2-6 product samples so you can discover and try new K-Beauty products.

Delivery time: The delivery time within Germany is usually about 3-4 working days.


Shipping to the EU

Shipping method: Shipping abroad is carried out by Deutsche Post.

Shipping costs: For all EU countries, the shipping fee is €11.95. Orders over €99.00 are shipped free of charge.

Countries:

  • Belgium
  • Bulgaria
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • Hungary
  • Cyprus

Delivery time: The delivery time is usually 5-7 working days.


Shipping to Norway, Switzerland and Great Britain

Shipping costs: 15.95 € shipping fee.

Delivery time: Usually 5-7 working days.


Returns

If there is a problem with the delivery (e.g., incorrect or damaged products), please contact our customer service at hello@happyandpretty.de within 14 days of receipt. Returns are only possible for unused and undamaged items in the unopened original packaging.

Return shipping costs: The customer bears the return shipping costs (€5.25). After receiving and inspecting the return, we will refund the purchase price, less the return shipping costs, using the original payment method.

Return costs from abroad: 15.95 euros.


Payment methods

We offer the following payment methods:


1. PayPal

Use your own PayPal account for fast and secure payment.


2. Advance payment

After placing your order, you will receive our account details and transfer the amount. Upon receipt of payment, the goods will be shipped immediately.


3. Credit card

Pay securely with your credit card. The following credit card types are accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • JCB


4. Purchase on account via Klarna

Conveniently pay by invoice after you receive the goods. Payment is processed via Klarna.


Note on Klarna payment methods

In collaboration with Klarna Bank AB (publ), we offer various payment options. Using Klarna payment methods requires a positive credit check. Your data will be processed by Klarna as part of the address and credit check.

You can find further information here: