Our customer service for the Korean cosmetics online shop is at your disposal
on weekdays for all questions about K-Beauty, orders and advice on
The exact service times can be found on our
Contact page.

In rare cases, the email may end up in your spam folder. Please check
First, check your spam or advertising folder. If you still don’t receive
Confirmation, contact our customer service directly.

Use the "Forgot password" function in your customer account. You will then receive
a link by email to set a new password.

Address and payment method can be changed after order completion via the
Adjust your customer account. For orders that are already in progress, our
Customer service.

Items remain stored in the shopping cart for up to 7 days as long as browser data is not deleted.

Discounts, delivery charges, or sales may be updated shortly before completion.

As long as the order is not processed, you can order items via
add to the customer account. After shipping, please place a new order
give up.

Cancellations are possible in the customer account or via customer service before shipping.

Shipping usually takes 1-3 business days within Germany. International deliveries may take a different time.

We ship orders for Korean cosmetics with established
Partners like DHL or Hermes – safe, fast and reliable.

After shipping, you will automatically receive a tracking link via email to track your shipment.

We ship to Germany and many EU countries. Shipping costs
vary depending on the target region and order value – see details
Shipping information.

You can easily return unopened products within 14 days. Please note our return policy.

After receipt and inspection of the return, the refund will be made within a few working days using the original payment method.

Please contact our customer service immediately with a photo and order number. We will arrange a replacement or refund immediately.

Yes, we only source original products from leading K-Beauty brands with proven quality and a freshness guarantee.

The production and expiration date is usually indicated on the packaging,
often as year/month/day. If unsure, our customer service will help.

With our filter function you can quickly find suitable products for
Sensitive, dry, impure, oily or mature skin – information in
Skin type guide.

Sign up for a notification or contact us, we
inform about availability or alternative K-Beauty
products.

Tell us your request – we'll be happy to check whether we can include the Korean cosmetics you're looking for in our range.

We accept PayPal, credit cards, Sofortüberweisung, Klarna, and vouchers, always securely and in compliance with data protection regulations.

Enter your code in your shopping cart or directly during checkout. The discount will be immediately applied to your purchase amount.

Yes, at korean-cosmetics-shop.de we surprise regular customers
regularly with free K-Beauty masks, exclusive product samples or
even free new items with your order.

From a certain purchase amount, our most loyal K-Beauty
Customers receive an extra personal discount code that is valid for all
Korean cosmetic products are valid.